Serving the Houston Metro Area Since 1979

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Our Customers Say It Best!

At Perfection Supply, much of our business comes from repeat customers and referrals. This speaks volumes about our solid commitment to providing exceptional customer service. However, nobody says it better than our customers themselves.

We appreciate your comments, and we'd love to hear from you. To submit a testimonial about your experience with Perfection Supply, simply click the Share Your Perfection Story button to get started.

Below are several testimonials, submitted by our valued customers.


quick, polite, considerate and neat
Thanks Kevin! Your team did a wonderful job, on time, quick, polite and neat. I sure wish every contractor would be as considerate! Looking forward to you doing my walls and ceiling when they are ready!

Dar H. / Sugarland, TX

Your Foam Board & Insulation Installers did another great job, and worked overtime to find just the right place for our FM antennae to get through all that new tin foil in the attic to boot – great job!

Mark S. / Cypress, TX

We love our new gas logs with the remote control! This was a present to my wife and she was not disappointed. The service tech was extremely neat, orderly, and extremely personable. He obviously takes pride in his work and it was reassuring to watch him work with such care. He was clean and careful to remove his shoes every time he left the house to make a trip to the truck. He answered every question my wife had to ask. It will be our pleasure to recommend your company to all of our friends and neighbors.

Robert F. / Pearland, TX

I will and always have only used Perfection Fireplace for all of my fireplace needs. The main reason is due to your service technician, John. He is always professional, extremely knowledgeable and goes over and above to perform exceptional service. I always ask for John and will wait until he is available on the schedule for my area of town. I have recommended Perfection Fireplace to others because of the exceptional service from John. Thank you Perfection Fireplace for employing professionals.

Linda B. / Houston, TX

John, your Service Technician just left my home. He called this morning. I was quite frustrated that I could not be home at the window of time he was to arrive. He was able to rearrange his full days schedule somehow and show up earlier so I could be here. In a busy season not many service technicians would do this for a customer. He arrived to a hot fireplace and worked around that by using leather gloves. He took the whole unit apart, fixed the pilot problem, cleaned the entire unit and the glass. He was knowledgeable and took time to answer all of my questions. His exceptional service made the month and half wait worth it. I particularly appreciate Johns concern for my scheduling problem and time. Perfection Fireplace is busy for a reason. They are to best place to get the job done. You will be the only Fireplace Company I recommend. Thank you, Pat

Pat S. / The Woodlands, TX

I was so tremendously pleased with the professionalism and knowledge of your service person - John - who performed the needed work. He was tremendously careful in all areas, which was rather important with our white carpet. I really could not be more pleased with everything he did. As a recent transplant to the Houston area, we have been disappointed with service providers for other kinds of needs, but you guys were a very pleasant departure from that. Thank you so very much.

Jonathon S., Missouri City, TX

Just wanted to state that Dave did a great job in tuning up our 2 can tell he cares about his work/job and enjoys it! He explained everything he was doing and why…excellent employee.

Chris G., The Woodlands, TX

Your service technician, Eli, was very friendly and helpful. He explained what he was doing and why. He arrived prepared, even removed his shoes at the front door. His exceptional service was well worth the 2 month waiting list. I will most definitely recommend your company to my friends and family. Thank you again, Eli!

Molly N., Houston, TX

Your service technician, Wade, got here when he said he would, had the right part, noticed the bottom glass not latched properly, installed the fan quickly, made suggestions regarding maintenance/operation, answered all my questions with a smile. Very professional. Fan performs as promised--we feel heat radiating into the room much better than before--wife is happy! Thank You!

Terry L., Crosby, TX

Recently, Perfection handled a project for me, and because it was done with such care and professionalism, I wanted to tell anyone who might be considering using this company to do work for them! In our current business environment, it is rare to find a company that takes pride in their outstanding customer service - in their desire to help you find precisely what you are looking for and in their ability to deliver exactly what they say they will. Thank you, Dustin and James in particular. They are aptly named ''Perfection,'' and I can not recommend them highly enough.

Barbara D., Cypress, TX

During the course of very extensive works we had cause to utilize the services of Perfection, represented by our sales person Scharlene. We purchased a high end fireplace from Perfection and they handled the insulation of our home. We found their level of service and professionalism to be outstanding. Their representatives were highly professional and knowledgeable and they discharged their obligations on time, on budget and, despite the extensive work they carried out, left our home in a cleaner state than that in which they found it. As you may imagine, we would have no hesitation whatsoever in recommending Scharlene and Perfection in any regard.

Graham & Tina B., Kemah, TX

WOW! Jeff did a wonderful job of installing my new fire logs and explaining everything I needed to know. He also helped me solve a problem with the central vac system that was in the house. I will tell everyone I know what great service and professional people your company has. Thank you!

Debby C., Montgomery, TX

Just wanted to let you know that your service man that came out to fix my grill this morning was fantastic. I believe his name was Dave and he had another gentleman with him that he was training. Both of these guys were extremely friendly and professional. Dave was very knowledgeable and patient with me as I hovered and asked a million questions. I am always extremely grateful when I receive exceptional service and think it is very important to let companies know when their employees are doing a great job. I have used you guys for years for my gas grill and gas logs in my fireplace. Because of service like I received today I will not hesitate to call you guys again should the need arise. Thank you so much.

Wendy F., Cypress, TX

Thank you SO much for replacing the flag on my mailbox! I wrote you on Friday, asking how to get a replacement part. I began to worry when I didn't hear back. But on Tuesday afternoon, I noticed that you had already replaced the flag. Excellent service!

Mark S., Houston, TX

I had a fireplace Tuneup done today by your Tech Andre. He did a great job on a gas fireplace that was 13 years old and had nevere been serviced. He was very professional and careful. He found several hornet's nests in the fireplace. We definately needed the service call. It is nice to have someone come into your home and do the job so well. Thank you.

John M., Houston, TX

I appreciate a job well done by our mailbox installer. He came out yesterday, when we got a torrential downpour of rain. He could easily have posponed this job due to the weather, but he went the extra mile and got the job in. Please let him and his supervisor know that we are very appreciative of the excellent effort. Thanks a lot!

Scott C., Cypress, TX

I was very impressed with the courtesy and professionalism of Eli, the serviceman who did our tune up. He was able to explain everything he did and also explain what else was required and why. Very patient! I would not hesitate to recommend Perfection (and Eli) to anyone needing your services. Thank you.

Carolyn M., Houston, Texas

We had a lot of problems with our gas line going to the fireplace. We went out of town for our 61st wedding anniversary and Christmas was coming—We are writing to tell you how much we appreciate all your help to get our fireplace working around our schedule and yours. You were great! And patient with us. You also recommended a great plumber after we had a plumber who "messed up" our gas line. So, thank you for that too! We appreciate your professionalism. Thanks so much.

Virgil & Glenna Y., Katy, Texas

We are so pleased with the excellent insulation job your company did on our home. It was "perfect"! Javiar did a good job catching all the areas on the punch out run. Thank you.

Laura B., Houston, Texas

The Perfection people were very professional and thorough in their approach and completion of their work to add missing insulation in my house. I inspected the job and it satisfied everything that they said it would. I would be happy to recommend Perfection to any of my friends if they need to add or repair any of their insulation in their house. It is nice to find professional people in the building construction industry.

William, M., Missouri City, TX

Just a quick note to confirm that your representative arrived yesterday afternoon (right on time) and installed the gas logs at our country home.

He was very friendly and professional. He had a quilt to cover the floor and left everything neat. The logs look great and I know we'll enjoy them in the future.

Thanks again for your prompt and timely service.

Brick P., Carmine, Texas

I'm writing this note to let you know that I had a very positive experience with one of your service technicians yesterday.

He arrived on time, showed a detailed knowledge of the equipment he was servicing, paid attention to detail, worked efficiently and methodically, didn't leave a mess and was friendly and courteous in the process.

In a world filled with bad service/service organizations, you should be proud of the service Perfection provides.

I'd be happy to recommend your organization to anyone who wants to listen.

Mike A., Houston, TX

Your technician came out today and did a fantastic job cleaning up and maintaining our three fireplaces. They were all having trouble due to lack of maintenance and he made them all look and work like new. John takes pride in the work he does and was a joy to have in our home. He is a true asset to your company.

Pattie A., Houston, TX

Thank you and your employees for the promptness and professional attention while installing our new gas logs. Special recognition should go to your technician who took the time to correct an existing problem while working on our fireplace. He was very courteous and careful to explain what he was doing and why. He was very neat and orderly and left the area even cleaner than when he arrived.

It is comforting to know that companies such as yours have qualified employees who perform their duties putting the needs of your customers first. Congratulations!

I have notified the builder of your fine services.

John M., Houston, TX

I had told my husband that your technician was amazing when he came out to work on our fireplace.

Let me expand.

He came to the door and first introduced who he was and what company he was with. I was actually in a hurry and probably wasn't that friendly. He actually removed his shoes upon entering the house. I showed him where the fireplace was and he went on to begin working on the fireplace. He was extremely careful not to make any mess and did an excellent job cleaning all the parts and the glass. He even explained everything to me in a way I could understand. Best of all, the fireplace now works. My husband was so bummed that he couldn't be here when your tech was here. He is an asset to your company. He truly knows his stuff and you can tell he thoroughly enjoys his job. Thanks for sending him to us!! We will definitely be telling all the neighbors about you guys!!

Tasha G., Houston, TX

Thank you for your help in getting our TEC grill up and running again! When we could not get the grill hose to fit on the propane tank, you had suggested I come by your store; little did I imagine you would give me a new regulator! Your kindness to a new Houstonian was appreciated more than you know, and it did solve the problem. Be assured that when we start our backyard remodeling in the next year, we will be calling you! Thanks for the random act of kindness and best wishes.

Carolyn B., Houston, TX

Thank you for sending the receipt and the other form we'll need for income tax filing. I certainly appreciate your prompt attention to this matter and have enjoyed doing business with your company.

Tommie T., Houston, TX

The group at Perfection was very professional and took the time to understand my needs for additional blown-in insulation. The crew arrived on time and went over what they were going to do and how long it would take to complete the job. They cleaned up before they left. Even though this is a small house, the energy saving is substantial. I highly recommend them for your insulation needs.

Jon M., Houston, TX

My wife and I recently purchased a fireplace from your company, and I would like to say that your representative displayed expert knowledge of fireplaces and all that they entail. With his help we feel we made a good decision in making our purchase. He is the ultimate professional and his personal attention to us, sealed the deal . . .

Doug and Susan B., Sugar Land, TX

The installer just finished and the logs are working great. I must say it was the best experience I have ever had with contractor doing work in my home.
He called yesterday and confirmed his appointment. He then called when he was getting close to my home today. He arrived on time, was friendly, and prepared. His vehicle was clean and he had a very professional appearance. He worked fast and efficient, but he was not "rushed." He clearly knew what he was doing, and he clearly enjoyed do it. He went the extra mile to make sure the install was to my satisfaction. He trained me on the system and answered all my questions. He then did a thorough cleanup of the work area (it looks better now than before he got here). I offered to help clean up or carry out the trash but he politely said he could handle it. Finally after letting in run for a short time he went back and double-checked everything to make sure it was safe for my family. He tested the system to make sure it was functioning correctly even using special equipment to test for problems.

The gas logs look and work great. And the service was by far the best I have ever seen. Keep up the good work. And use me as a reference anytime.

Del B. Houston, TX

The two guys need to be recognized for all their help and more than I expected. Give them these praises or just a thank you! (Customer wrote after Perfection provided an Attic Audit and installed blown insulation in attic.)

Jesse C. , Houston, TX


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